§1. General Information

_{This Privacy Policy explains how ReelySolutions™ (“we”, “us”, “our”) collects, uses, and protects personal data when using our services, website, Discord, and related platforms (including social media). By using our services, you agree to the collection and use of information in accordance with this policy.}

§2. Data We Collect

^{We may collect the following types of data:
• Discord username and user ID
• Contact information provided voluntarily (e.g. email address)
• Order-related information (messages, files, project details)
• Payment-related information (processed via third-party providers only)
• Technical data such as IP address, browser type, and usage behavior on our website}

^{We do not intentionally collect sensitive personal data unless required for a service.}

§3. Purpose of Data Processing

^{Collected data is used for:
• Processing and fulfilling orders
• Communication regarding services and support
• Improving our services and user experience
• Maintaining security and preventing misuse
• Legal and administrative requirements}

§4. Legal Basis

^{Data processing is carried out based on:
• Contract fulfillment (Art. 6 Abs. 1 lit. b GDPR)
• Legitimate interest (Art. 6 Abs. 1 lit. f GDPR)
• Consent, where explicitly given (Art. 6 Abs. 1 lit. a GDPR)}

§5. Data Storage

^{Personal data is stored only as long as necessary for:
• fulfilling the intended purpose
• legal retention obligations
After that, data will be deleted or anonymized unless further storage is required.}

§6. Third-Party Services

^{We may use third-party services for:
• Payments
• Hosting
• Communication tools
• Analytics}

^{These providers may process data independently according to their own privacy policies. We are not responsible for their data handling practices.}

§7. Discord Usage

^{When interacting via Discord, your username, messages, and IDs may be stored for:
• Order processing
• Support communication
• Documentation of agreements and revisions}

^{Discord is operated by a third party, and their privacy policy applies in addition.}

§8. Cookies & Website Tracking

^{Our website may use cookies or similar technologies to:
• ensure basic functionality
• improve user experience
• analyze website performance}

^{Users may disable cookies in their browser settings, though this may limit functionality.}

§9. Data Security

^{We take reasonable technical and organizational measures to protect personal data against:
• unauthorized access
• loss
• misuse
• alteration}

^{However, no digital system can guarantee absolute security.}

§10. User Rights

^{You have the right to:
• request access to your stored data
• request correction of incorrect data
• request deletion of your data (unless legally required to retain it)
• withdraw consent at any time}

^{Requests can be sent via our Discord support or contact email.}

§11. Data Sharing

^{We do not sell personal data. Data is only shared with third parties when necessary for:
• payment processing
• service delivery
• legal obligations}

§12. Changes to this Privacy Policy

^{We reserve the right to update this Privacy Policy at any time. The current version applies at all times and will be published on our website.}

§13. Final Clause

^{This Privacy Policy is governed by applicable German law. If any provision is invalid, the remaining sections remain fully valid.}